Refund Policy
At CoinForensics, we strive to provide high-quality products and services to our customers. Due to the nature of our business, which primarily involves the provision of virtual products and services, our refund policy is designed to ensure fairness and transparency while also protecting the integrity of our offerings.
Refund Eligibility:
- Defective Product: If you encounter any technical issues or defects with our products that prevent you from accessing or using them as intended, you may be eligible for a refund. Please contact our customer service team within 7 days of purchase to report the issue and request a refund.
- Unfulfilled Services: If we fail to deliver the promised services within the agreed-upon timeframe, you may be eligible for a refund. This applies only to services that have not been provided or completed as per the terms of the agreement.
- Unauthorized Purchase: If you believe that an unauthorized transaction has been made using your account or payment information, please contact us immediately to report the issue. We will investigate the matter and, if confirmed, provide a refund for the unauthorized purchase.
Non-Refundable Items:
- Completed Services: Once a service has been fully delivered or completed as per the terms of the agreement, it is considered non-refundable. This includes the provision of reports, consultations, and other virtual services.
- Affiliate Sales: If you purchased our products or services through an affiliate, please contact the affiliate directly for any refund requests. We are unable to process refunds for affiliate sales directly through our website.
Refund Process:
To request a refund, please contact our customer service team with your order details and the reason for your refund request. We will review your request and, if eligible, process the refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer service team for assistance. We are here to help and ensure that your experience with CoinForensics is positive and satisfactory.
Note: CoinForensics reserves the right to refuse refunds or exchanges in cases where the refund policy has been abused or circumvented. This refund policy is subject to change without prior notice.
Need help?
Contact us for questions related to refunds.